Teleperformance ushers in the Year of the Fire Monkey

Chinese New Year will be celebrated this coming February 8 and the country's leading contact center company, Teleperformance, ushers in the Year of the Fire Monkey with hope and prosperity as it will continue to strive in giving the best client servicing and employee satisfaction. I was there to witness the event and had a tour of their facility at SM Mall of Asia Annex.

Starting with the traditional lion and tiger dance to spread good luck and to cheer the people up. I never encountered such performance so close and also learned new culture aside from just watching it roam in different establishments everywhere.

Teleperformance celebrates its 20th year in 2016 here in the Philippines. As a leader in the ICT-BPO sector, it also keeps its commitment in providing the best employment experience by constantly reviewing and upgrading its facilities in different sites in the country. They have 274 branches in 62 countries and 16 of them are located in Metro Manila, Antipolo, Baguio, Bacolod, Cebu and Davao.

We were then toured around their office facility where a certain feature was very noticeable. Teleperformance gives the five essential elements, cosmos, earth, metal, air and fire -- a representation to their core values: Integrity, Respect, Professionalism, Innovation and Commitment. This serves as a reminder for the top management to the ranks of how Teleperformance treats the business very well as well as the welfare of its employees.

I was amazed by the amenities available for training, workstations and even for their leisure activities. Their training area provides the instructor/trainer and trainees adequate interaction so that employees will be able to handle calls very well. It has come to their analysis that customers must be well understood to prevent irate and adverse events.

Neo Samson, Site Director, Teleperformance SM MAAX

Inside the actual training room

We also toured around their canteen, which is adjacent to the gym, and the recreational area. I smelled the fresh leather in the gym equipment and the recreational area has gaming consoles, table tennis and billiard tables. Aside from accepting people's calls, TP employees also get to enjoy their free time socializing with each other. Aside from that, they also hold promote socio-civic engagements where they interact with other employees from other branches.

For further information, visit Teleperformance website at www.teleperformance.ph or their Facebook fanpage at www.facebook.com/teleperformance.philippines.

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